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Retail investors - five point nothing

Though the regulators have not thought of it, consumer financial protection should stand on five pillars: financial education/literacy; competent and unbiased advice; regulation of products and firms; disclosure before transactions; and grievance redress when something goes wrong. Twenty years ago, when the Indian retail financial sector was not liberalised, none of these mattered. Apart from banks, there were only two main retail finance institutions.

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