Consumer needs more protection

Several recent experiences have convinced me that our corporations are running well ahead of our regulatory agencies in deploying deceptive schemes to boost profits at the expense of the innocent consumer. I narrate just three such experiences, which may ring familiar to many readers. During my visits to India, I have often used an Indiabased pre-paid cell phone. On more than one occasion, I have had episodes of balance disappearing or the SIM card being deactivated between two visits but overlooked them as part of the cost of the service.

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